Genesis, Hyundai and Kia, which are part of Hyundai Motor Group, have topped J.D. Power 2022 U.S. Tech Experience Index (TXI) Study in recognition of their product lineups’ high level of advanced technologies.
Genesis ranked first overall and top among premium brands for the second consecutive year. With an Innovation Index score of 643, Genesis secured a resounding victory, finishing more than 50 points above of the second-place brand, Cadillac. Commenting on this, Claudia Marquez, chief operating officer of Genesis Motor North America said:
“Genesis is pleased to deliver the latest technologies to our customers with our award-winning lineup of vehicles. We are glad that the study’s results recognize our commitment to implementing technologies focused on improving our customers’ driving experience.”
Meanwhile, Hyundai Motor ranked highest among mass market brands for the third consecutive year, with Kia securing second position demonstrating another excellent result. Ricky Lao, director product planning at Hyundai Motor North America commented:
“Delivering advanced technology solutions to meet our customers’ needs is at the heart of our product development and dealer training strategies. The key is making these innovative features user friendly and offering them to a wide range of customers. We also provide extensive customer education at our dealerships to ensure consumers get the best experience with their vehicles.”
Based on the responses of 84,165 owners who were surveyed after 90 days of ownership of new 2022 model-year vehicles, the U.S. TXI Study analyzed 35 automotive technologies divided across four categories: convenience, emerging automation, energy and sustainability, and infotainment and connectivity. The study measures how effectively each automotive brand brings technologies to market, measured on a 1,000-point scale. According to Steve Center, COO and EVP, Kia America:
“Kia is still beaming over its impressive rankings in the J.D. Power VDS and APEAL studies, and being recognized among the most innovative brands cements Kia’s status as a universal leader in the industry. With such high customer satisfaction in a variety of areas including design, dependability, and now innovation, we will not rest on our laurels and will continue to drive forward in all areas of development.”
The study’s findings demonstrate the dedication not just to technological innovation, but to reliability and customer satisfaction, across all three automotive brands of Hyundai Motor Group of South Korea.
A 3d animation professional with over 20 years of industry experience having served in leading organizations & production facilities of Pakistan, an avid car enthusiast and petrolhead with an affection to deliver writings to help shape opinions. Formerly written for PakWheels as well as major publications including Dawn. Founder of CarSpiritPK.com